Customer Announcement: Accession Mobile App Upgraded to MaX UC

GTB has upgraded our former Accession Communicator platform to the MaX UC Softphone. MaX UC offers the same great functionality as Accession, but with more security. Like Accession, it allows you to connect your office phone to a Smartphone, iPad/Tablet device, and/or Desktop Computer, so you can communicate with your customers and team members as if you are in the office! The Softphone provides Video Calling, Chat, Visual Voicemail, and Call Forwarding, as well as, Do-Not-Disturb functionality and the ability to store and access Outlook contacts. Users can select Wi-Fi or mobile data for low data allowances or using while roaming, etc. Soon, the app will even give companies the ability to run video meetings, so stay tuned! Learn more.

Have Questions?

Contact our Customer Care team by email or by calling 1-877-CALL-GTB (225-5482), option 2.

Not Yet Using Accession Mobile, but Need a Softphone?

Email our Sales Team for a free demo or call 1 (877) CALL-GTB (225-5482).

 

Related Articles: Tools To Use While Working From HomeSmartphones Are Changing The Way We Work (Infographic), and Difference between a Softphone, Hardphone and Smartphone.

 

 

 

 

 

Read What can reopen? What can’t? What you need to know as Maryland moves into Phase 2 of coronavirus recovery.

By , Baltimore Sun. Published June 4, 2020.   

While Maryland and surrounding states, counties, and businesses reopen, GTB can help the transition with flexible communications tools. GTB has a track record of providing a number of business phone solutions, including phone hardware and service, and softphones you can use while working from home and on the go. -And today, with cloud technology, we also offer web conferencingweb hostingemail and Office 365. Because GTB is headquartered in Baltimore, MD, we are able to provide local customer care to companies in Maryland, DC and Northern VA. Rather than find multiple providers for each service, we also make acquiring and managing these services easier by providing a “one- stop- shop” experience. But we don't stop there! GTB also provides a free, no obligation assessment of your phone and interent systems to see if we can improve the quality and/or save you money. Redeem your assessment nowLearn more about how GTB can help.

Email or call GTB at 1 (877) CALL-GTB to redeem your free assessment

 

Related Articles: Tools To Use While Working From HomeHow to Prepare Your Business for the Coronavirus, and What Care Means to GTB Customers.

Caring for your phone should be easy and safe for the equipment.  Below, we provide brief instructions on how to best clean your phone screen and surrounding areas.

How to clean it

To clean the phone’s screen and surrounding areas, the phone manufacturer, Mitel, recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen or damage the equipment). You can use the cloth dry for dusting, polishing and light cleaning, or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use just a little water on the cloth. Too much moisture can cause damage to your phone that could be permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using too much water on the cloth.

What to avoid

  • Do not use any sharp objects including your fingernail.
  • Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point pen or a screw driver.
  • Do not use any type of cleansers including abrasive cleansers.
  • Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
  • Do not spray any type of cleaner directly on the phone’s screen.
  • Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
  • If using a damp cloth, disconnect power to the phone before wiping the screen.

How to clean your screen

  1. Disconnect power to your phone (6873i Touchscreen Only).
  2. Retrieve a soft cloth, such as a microfiber cloth.
  3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring out until it is just damp.
  4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the screen. You can also wipe down the entire phone to remove dirt and grime.
  5. Allow your phone to completely dry after you are done cleaning. This should only take a few minutes.
  6. Reconnect power to your phone (6873i Touchscreen Only).

AS A REMINDER: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm the touchscreen surface and potentially cause transparent conductive film cracks in the screen, and can destroy the phone.

Still have questions?

Call our Customer Care team at 1 (877) CALL-GTB (225-5482), Option 2 or email us at custservice@gtb.net

Want to hold a video conference while working from home or the office? No problem!

Looking for a local company that can provide personalized customer care? GTB is here to help! Learn about our new MaX Video Meeting service.

While cities and businesses reopen, GTB can help make flexible communications easy. GTB has a track record of providing a number of business phone solutions, including phone hardware and service, and softphones you can use while working from home and on the go. -And today, with cloud technology, we also offer web conferencingweb hostingemail and Office 365. Because GTB is headquartered in Baltimore, MD, we are able to provide local customer care to companies in Maryland, DC and Northern VA. Rather than find multiple providers for each service, we also make acquiring and managing these services easier by providing a “one- stop- shop” experience. But we don't stop there! GTB also provides a free, no obligation assessment of your phone and interent systems to see if we can improve the quality and/or save you money. Redeem your assessment nowLearn more about how GTB can help.

Email or call GTB at 1 (877) CALL-GTB to redeem your free assessment

 

Related Articles: Tools To Use While Working From HomeHow to Prepare Your Business for the Coronavirus, and Difference between a Softphone, Hardphone and Smartphone.

Read blog, How to Best Use Video Conferencing.

By Heather Gwaltney. Published June 18, 2020.   

During this time of remote working, it’s important now more than ever to have flexible communications. Because of this, there is also a greater need for more mobility with our phones and widespread use of video conferencing. GTB has a track record of providing a number of business phone solutions, including phone hardware and service, and softphones you can use while working from home and on the go. And today, with cloud technology, we also offer web hosting and email and Office 365. Because GTB is headquartered in Baltimore, MD, we are able to provide local customer care to companies in Maryland, DC and Northern VA. As part of our commitment to you, we provide a free, no obligation assessment of your phone and internet systems to see if we can improve the quality of your company’s unified communications. Redeem your assessment nowLearn more about how GTB can help.

Email or call GTB at 1 (877) CALL-GTB to redeem your free assessment

 

Related: Tools To Use While Working From HomeDifference between a Softphone, Hardphone and Smartphone, and Animated Video: How IP Phones and Cloud Technology Work.