GTB Coronavirus Update for Our Customers - March 16, 2020

Amid growing concerns regarding the Coronavirus (COVID-19), GTB’s top priority is to continue providing uninterrupted service to our customers while assuring the health and safety of our employees. With this objective in mind, we have taken several steps within our business to directly respond to the threat of the Coronavirus.

Currently, the majority of the GTB support team is working remotely and will continue to do so until the end of the month. In case we will need to close our offices entirely, all company operations will continue to be handled remotely until the threat is diminished. GTB staff has been directed to limit non-essential travel and reduce physical customer interaction. In addition, we have increased the hygiene awareness and associated protocol around our office as well as at GTB customer locations.

All non-emergency projects and maintenance work has been postponed and will be rescheduled. GTB will continue to provide 24/7 customer care and technical support. Please be patient if you experience longer than usual wait or response times in the event you need to contact GTB, either by phone or email.

We will continue to closely monitor the situation and do all we can to maintain a healthy balance of supporting your needs and protecting our employees. At this point in time, we are operating business as usual and will update you should the status of our office change. In the meantime, if you have any immediate needs or questions, please reach out to our support department by calling 410-581-4833 (1-877-CALL-GTB), option 2, or by emailing custservice@gtb.net.

 

Related: How to Prepare Your Business for the Coronavirus and What Care Means to GTB Customers.