Customer Message: Maryland 911 Surcharge Price Increase

On April 30, 2019, Maryland Senate Bill 339 (Public Safety - 911 Emergency Telephone System Price Increase) was signed into law. The law goes into effect July 1, 2019. Previously, 911 fees were charged per account. The new law requires service providers to charge a 911 surcharge per each separate outbound call voice channel capacity, regardless of the technology used. Each line will be charged an additional $0.50 state and $0.75 county fee (a total of $1.25 per line). The new 911 fees will appear on GTB July 2019 invoices.

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Contact our Customer Care team by email or by calling 1 (877) CALL-GTB (225-5482), Option 2.