Difference between a Softphone, Hardphone and Smartphone

Updated May 22, 2020.

As states and businesses reopen, GTB can help the transition with flexible communications. 

To communicate with customers and staff, businesses need to know whether to continue with the more traditional types of hardphones, adopt and/or expand usage of the newer softphones or just stick with smartphones. In this article, we compare and contrast all three and provide a recommendation about when to use each.

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