Difference between a Softphone, Hardphone and Smartphone

Updated May 22, 2020.

As states and businesses reopen, GTB can help the transition with flexible communications. 

To communicate with customers and staff, businesses need to know whether to continue with the more traditional types of hardphones, adopt and/or expand usage of the newer softphones or just stick with smartphones. In this article, we compare and contrast all three and provide a recommendation about when to use each.

Professional Services Industry Solution

Each industry has a unique set of needs, which requires a customized solution.  In this blog, GTB addresses the Professional Services Industry’s primary needs and provides recommendations about how to best meet these needs.

Description

The Professional Services industry includes organizations that have a primary focus on service, such as law offices, financial institutions, business associations, real estate and non-profits.

Manufacturing Industry Solution

Each industry has a unique set of needs, which requires a customized solution.  Over the next few months, GTB will address each primary industry and provide a recommendation about how their needs can be best served.

This month, we cover the Manufacturing Industry, which includes automotive and printing, and any company that utilizes a warehouse, customer-facing area and services department. 

Difference between a Softphone, Hardphone and Smartphone

If you’re thinking about purchasing a new phone system, or expanding or upgrading your existing system, which route do you choose?  Do you select the more traditional type of hardphones?  Do you try the newer softphones or do you just stick with your existing smartphone?  In this article, I compare and contrast all three and provide a recommendation about when to use each.

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