Individual Features:

  • Call Hold
  • Call Park/Retrieve
  • Call Pickup
  • Call Transfer
  • Caller ID
  • Click to Dial
  • Conferencing (3 Way)
  • Contact Sync with Outlook
  • Direct Dial Numbers
  • Do Not Disturb
  • Enhanced Speed Dial
  • Extension Monitoring
  • Follow Me
  • Intercom
  • Paging
  • SIM Ring
  • Voicemail
  • Voicemail to Email
  • Web Admin

Company/Group Features:

Auto Attendant
A virtual operator directs calls to the appropriate extension or announcement.
Business Class Handsets
Sleek and attractive phone sets with HD voice quality and high resolution display screen.
Detailed Call Logs
Comprehensive report of all company call activities.
Door Entry Integration
Door entry systems seamlessly integrate with IP phones to give access control.
Intercom
Allows you to make live announcements to a person, department, team or work area using the intercom feature on your phone.
Managed Network
High voice quality maintained using GTB’s private, managed network.
Music on Hold
Entertains clients while on-hold or use recordings to promote your business.
Paging (overhead)
Easily and effectively connect your overhead paging system to our Flex•Point™ service to use for mass communication through the company. Overhead paging allows announcements to be delivered to the whole facility or to individual paging zones.
Shared Speed Dials
Easily quick-dial colleagues, including those in remote offices.
Allows your company administrator(s) to access and manage staff phone settings from any web browser with the Flex•Point™ web portal.

Enhanced Features:

Provide two types of Call Center solutions, depending on the size of your company and the level of sophistication you need.
Allows you to record all incoming and outbound calls by phone extension.
Accession Mobile is a mobile app that provides do-not-disturb and call forwarding functionality, the ability to store and access Outlook contacts, visual voicemail, emergency calls and the ability to select Wi-Fi or mobile data for low data allowances or using while roaming, etc. Considered a “soft phone”, it allows users to be untethered.
Accession Desktop Communicator allows you to use all of the features of your desk phone from your PC or Mac computer, smartphone or tablet device.  Additional features include Chat, Video and Visual Voicemail.  With this program, employees can start a call on Wi-Fi, switch it to cellular if you move out of Wi-Fi coverage.  Learn about its newest CRM Integration.