GTB provides two types of Call Center solutions, depending on the size of your company and the level of sophistication you need.

For a small Call Center, GTB provides, what’s called, Call Center Plus that is integrated with additional features for supervisors and agents.  The Call Center Plus solution includes a supervisory dashboard, which shows the calls in a queue and agent activity, and provides detailed statistics and reports.  Additionally, if a supervisor needs to listen to and/or intervene with a customer call, s/he can use features, such as “monitor”, “whisper” and “barge in”.

See customer case studies.

For a fully functioning Call Center, GTB provides Enterprise Contact Center, which is the leading industry solution for medium to large Call Centers.  The Enterprise Contact Center solution provides services such as Call Center Plus and IVR combined with skilled-based routing.  All features, reports and agent controls are managed by an easy web user interface.

Get your free assessment to see if this solution is right for you or call 1 (877) CALL-GTB.

Related Articles: Who’s Talking to Your Customers? and How to find employees who surf the web during office hours - Through Network Monitoring.