GTB provides two types of Call Center solutions, depending on the size of your company and the level of sophistication you need.
For a small Call Center, GTB provides, what’s called, Call Center Plus that is integrated with additional features for supervisors and agents. The Call Center Plus solution includes a supervisory dashboard, which shows the calls in a queue and agent activity, and provides detailed statistics and reports. Additionally, if a supervisor needs to listen to and/or intervene with a customer call, s/he can use features, such as “monitor”, “whisper” and “barge in”.
See customer case studies.
Get your free assessment to see if this solution is right for you or call 1 (877) CALL-GTB.