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Support

Our Promise

If you can’t get the support you need, it doesn’t matter how much money you’re saving on your Telecommunications and Cloud services. We recognize that your ability to conduct business depends greatly on the services we deliver, so, in turn, go to great lengths to establish and maintain strong working relationships with all our customers.

Online Support

Support Policy

  • Xtel continuously monitors its own network to ensure maximum service uptime
  • When you call Xtel with a billing or service issue you will speak with a live person
  • If your account manager is unavailable, a customer care rep will address your concerns
  • Voicemails left after business hours are promptly responded to by a senior technician
  • In the event of a major outage, all customers receive same-day assistance to recover service
  • We will follow through on every call until the situation is resolved

The Xtel Support Policy

At Xtel, we prioritize the reliability of our network and strive to maintain maximum service uptime through continuous monitoring.

When you contact Xtel regarding a billing or service issue, rest assured that you will be connected with a live person who is ready to assist you. Even if your account manager is unavailable, our dedicated customer care representatives will address your concerns promptly.

We understand the importance of timely communication, which is why any voicemails left after business hours are promptly responded to by a senior technician.

In the event of a major outage, we are committed to providing immediate assistance to all our customers, ensuring that you receive the necessary support to restore your services on the same day.

We take responsibility for every call and remain dedicated to resolving your situation until it is completely resolved. Your satisfaction is our top priority. Thank you for choosing Xtel!

Ready to learn more about how we can create custom telecommunications solutions to fit your company’s needs?

Contact Us Today

Ready To Learn More?

Contact us today