Each industry has a unique set of needs, which requires a customized solution. In this profile, GTB addresses the Retail industry’s primary needs and provides recommendations about how to best meet these needs.
Description
The Retail industry includes companies that provide a product or entertainment service, such as restaurants/hospitality, grocery stores, climbing centers/gyms, and any company that resells manufactured products.
Service Needs
Companies in this industry usually operate in smaller, multi-functional spaces and often have multiple locations. Their headquarters may also be separate from their retail stores or gyms. They work with multiple stakeholders, including internal staff, customers, and vendors/suppliers that they need to communicate and/or collaborate with on a daily basis. They also have a high volume of daily financial and operational data transactions that require the transmission of that data to be efficient and secure. Because their work is so tied to interaction with customers in real time, they sometimes need to address administrative work while on the go or after office hours.
Pending events can apply to any industry. These include a move, broken or outdated equipment, growth in the company and/or dissatisfaction with an existing provider.
The Solution
Voice and data services and complimentary equipment can be directly tied to their ability to:
- Form and sustain internal and external relationships;
- Operate internally with staff;
- Manage vendors/suppliers;
- Deliver services;
- Address their own tasks; and
- Provide their own customer support.
Current services that can help:
Voice
- Flex•Point™ (Hosted PBX)
- Accession Mobile (Management)
- Auto Attendant
- Fax to Email
- Music on Hold
Data
Equipment
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