4 VoIP Pitfalls and How to Avoid Them
October 28, 2015
by Dror Mei-Tal

VoIP (Voiceover IP) is the fastest growing phone service in the telecom industry today. The number of business VoIP users is expected to reach 2.6 Million before the year 2018.

The promise of cost savings

As VoIP demand continues to grow, users are promised significant savings if they eliminate traditional legacy phone lines and move their voice services to function over the Internet. For larger businesses with a significant number of phone lines, it’s usually an offer they can’t resist.

Unfortunately, not everyone’s experience with VoIP service is positive.  If you check online reviews, you can find complaints about issues like dropped calls, choppy audio, and voice echo.  Here are the four primary reasons businesses have problems with VoIP services.

1) Rapid growth.  The explosive demand for VoIP around the world has attracted an overwhelming number of new telecom companies to the industry. Many of these providers began and continue to sell the VoIP service online because it’s an easy way to enter the market, and keep their own overhead and costs down. Many of these VoIP companies don’t have the experience and understanding required to provide the type of seamless service needed for small and mid-sized businesses.

2) Non-technical users install their own systems.  Most business users who purchase the VoIP phones online are expected to configure and install the phones themselves, but non-technical people often do not understand the product and how to install and configure it properly on their own network or LAN (Local Area Network), which is used to transmit data from their individual computers. 

3) When you have VoIP over the public Internet, you share your voice and data with the outside world.  In a typical business, all computers are connected by wires to a switch and a router, which become the gateway to the outside world or public Internet. When users try to download a video or an audio stream, the router provides the maximum bandwidth allowed.  So when a user attempts to utilize a voice or phone function over the same network, the application requires a greater stream of bandwidth to ensure the voice quality is not compromised.

4) Most businesses don’t have the right equipment or set up.  If the business does not use voice quality enabled equipment or their voice service is not programmed to have priority over data, the voice service will “choke” whenever someone on the network does a heavy and lengthy download. Though this problem is manageable, most users do not know how to fix it, and continue to use service that reduces their ability to effectively communicate with customers and manage company data. 

Why you need an expert

What businesses need are experienced VoIP providers and engineers who can set up their network to eliminate issues and maximize the value of the new service.

How GTB can help

GTB has been providing telecom voice and data services for over twenty years. All voice products are run over GTB’s private network, so customers receive the high quality audio they need.  Because we are local, we also configure your system, and provide in-person installation and training, so you don’t have to. Contrary to many providers, we manage your VoIP system with an individual circuit connected to your office (not over the public Internet).  In case of power outages, our VoIP service can also support business continuity, so you will never lose a call with your customers!  Learn more about our VoIP Business Phone Systems.

See related articles, 6 Tips to Selecting the Best Phone System for Your Business, Difference between Managed and Unmanaged Hosted PBX , Why Go VoIP? and HD Voice - The new standard of audio quality.

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