Each industry has a unique set of needs, which requires a customized solution. Over the next few months, GTB will address each primary industry and provide a recommendation about how their needs can be best served.
This month, we cover the Manufacturing Industry, which includes automotive and printing, and any company that utilizes a warehouse, customer-facing area and services department.
Description
The Manufacturing industry includes organizations that provide a product that is built and/or fixed, such as automotive and printing, and (as we say above) any company that utilizes a warehouse, customer-facing area and services department.
Service Needs
People in this industry usually have larger, multi-functioning facilities that can be loud. Their spaces usually include a customer-facing area, an administrative department and a space where the products or services are actually produced. They have multiple stakeholders, including internal staff, customers, and vendors/suppliers they need to communicate and/or collaborate with. They may also manage a high volume of financial and operational data transactions that require the transmission of that data to be efficient and secure.
Pending events can also affect this industry's needs. These events can include a move, broken or outdated equipment, growth in the company and/or dissatisfaction with an existing provider.
The Solution
Voice and data services and complimentary equipment can be directly tied to their ability to:
- Form and sustain internal and external relationships;
- Operate internally with staff;
- Manage vendors/suppliers;
- Deliver services;
- Address their own tasks; and
- Provide their own customer support.
Current services that can help:
Voice
- Flex•Point™ (Hosted PBX with Commportal)
- Auto Attendant
- Call Center Plus, aka “Call Tracking” (ACD)
- Communicator Softphone (powered by Accession Desktop)
- Fax to Email
- Music on Hold
Data
Equipment
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