Each industry has a unique set of needs, which requires a customized solution. In this blog, GTB addresses the Professional Services Industry’s primary needs and provides recommendations about how to best meet these needs.
The Professional Services industry includes organizations that have a primary focus on service, such as law offices, financial institutions, business associations, real estate and non-profits.
People in professional services are frequently out of the office and are often interrupted while in the office. Some also have small, spread out satellite offices, as is usually the case with Law offices. Their business is usually tied to how well they can build and maintain relationships and provide quality service. Because their main business or mission (in the case of non-profits) is to provide service, they may also have large customer service departments or hotlines, which require management of a high volume of customer calls. Professional services organizations also usually have multiple departments and/or programs. They have multiple stakeholders, including internal staff, customers/members, strategic partners, and/or communities they need to communicate and/or collaborate with. They may also manage sensitive customer information and require the transmitting of legal documents in an efficient, secure way.
Pending events can apply to any industry. These include a move, broken or outdated equipment, growth in the company and/or dissatisfaction with an existing provider.
Voice and data services and complimentary equipment can be directly tied to their ability to:
- Form and sustain internal and external relationships;
- Operate internally with staff and strategic partners;
- Deliver services;
- Address their own tasks; and
- Provide their own customer support.
Current services that can help:
- Flex•Point™ (Hosted PBX with Commportal)
- Accession Mobile
- Auto Attendant
- Call Center Plus (powered by ACD) or Enterprise Call Center (powered by Telax)
- Call Recording
- Fax to Email
- Music on Hold
- Web and Audio Conferencing