Each industry has a unique set of needs, which requires a customized solution.
In this article, GTB addresses the Professional Services Industry’s primary needs and provides recommendations about how to best meet these needs.
Description
The Professional Services industry includes organizations that have a primary focus on service, such as law offices, financial institutions, business associations, real estate brokers and non-profits.
Service Needs
People in professional services are frequently out of the office and are often interrupted while in the office. Some also have small, spread out satellite offices, as is usually the case with law offices. Their business is usually tied to how well they can build and maintain relationships and provide quality service. Because their main business or mission (in the case of non-profits) is to provide service, they may also have large customer service departments or hotlines, which require management of a high volume of customer calls. Professional services organizations also usually have multiple departments and/or programs. They have multiple stakeholders, including internal staff, customers/members, strategic partners, and/or communities they need to communicate and/or collaborate with. They may also manage sensitive customer information and require the transmitting of legal documents in an efficient, secure way.
Pending events can apply to any industry. These include a move, broken or outdated equipment, growth in the company and/or dissatisfaction with an existing provider.
The Solution
Phone and internet services and complimentary equipment can be directly tied to their ability to:
- Form and sustain internal and external relationships;
- Operate internally with staff and strategic partners;
- Deliver services;
- Address their own tasks; and
- Provide their own customer support.
Current services that can help:
Phone Equipment and Service
- Flex•Point™ (Hosted PBX with Web Admin Interface)
- Softphone MaX UC (formerly Accession Mobile and Desktop)
- Auto Attendant
- Call Center Plus or Enterprise Contact Center
- Call Recording
- Fax to Email FaXccess
- Music on Hold
- MaX Video Conferencing
Internet and Data
Supplementary Equipment
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Related: Video: What Care Means To Our Customers, Case Study: Professional Services Customer, Berkshire Hathaway and Case Study: Professional Services/Legal Industry.