What Care Means to GTB Customers
May 1, 2019
by Heather Gwaltney

GTB cares about our customers and has a number of resources available to them 24/7. Here's a snapshot of what they are.

What's New

GTB has a new Music on Hold selection and viewable fax cover sheets! Your company can entertain customers with music and record promotional messages while your customers are already waiting to speak with a team member. Listen to the selection here. In addition, customers using the FaXccess, Fax to Email service can now view their fax cover sheets before selecting them in the fax portalSee what we're talking about!

Customer Videos

Want to learn from other companies about their business? Each year, GTB films hand-selected customers to tell their story. In the videos, we represent customers in a number of industries, including professional services, non-profit, education, healthcare and more! Hear what they have to say! 

Online Tutorials

New to GTB? Visit our online tutorials that walk you through, step by step, how to use and be an admin of your phone system. Watch the tutorials now.

Documents Library

Trying to figure out how to do something on your phone system? GTB provides a variety of quick guides to help you with everything from how to forward your phones in case of a power outage to how to use the mobile softphone to how to test your voice service if interrupted when you're using a different internet provider. These quick guides can be easily accessed in our website's Documents LibraryAccess them now and Bookmark the page for future reference. 

Referral Program

Interested in a $500 rebate? The GTB Customer Referral Program is an easy way to get credit on your bill. When a customer directly refers a new business to GTB, the Referring Customer receives 100% of the new customer's monthly recurring charge. Simply fill out the Customer Referral Form or email the business's name and contact information to referral@gtb.net. GTB will take it from there! 

Reach Out Directly

If you need to reach us directly, contact our Customer Care Team at custservice@gtb.net or by calling 1 (877) CALL-GTB, option 2.


Not yet a GTB customer? 

GTB can help. For the past 25 years, GTB has provided a variety of High Speed Internet Access with Cyber Security and managed Business Phone Solutions. Headquartered in Baltimore, we provide local customer care to companies in Maryland, DC and Northern VA. Rather than find multiple providers for each service, we also make acquiring and managing these services easier by providing a “one- stop- shop” experience that includes virtually all of the technology services required to run your company. If you are new to GTB, we offer a free assessment of your phone and Internet systems to see if we can save you money and/or make this transition easy for you.  Learn more about how GTB can help. 

Redeem Your Free Assessment Now 


Related Articles: Best Way to Finance Your Business Phone SystemHow to Protect Your Company Against Cyber Attacks, and How to Test Your Internet Speed and Know Which Speed You Need.