high speed Internet, hosted PBX, Fax to Email
Printing
Graphics
Services Provided: 
Internet Access
Fax to Email
Flex•Point™ (Hosted PBX)

Background

Impressions, Inc. is a visual communications company. Serving the Maryland and Washington DC areas, they provide virtually any product or service needed to visually communicate with clients, employees, stockholders and vendors.  Although they specialize in corporate identity pieces, they provide a comprehensive set of products that include Marketing and Training Materials, Binders, Wedding Invitations and more!  These products can be done with full and digital color printing and in photo black and white.  Their services include almost anything from Color Copying and Digital Imaging to Foamcore Mounting and Warehousing & Distribution.

Service Needs

Impressions, Inc. was an existing customer of GTB’s for three years when they needed to move their office, along with their phone and Internet services.  They also had a need for each staff person to be reached directly without a Receptionist.  The challenge for the business was gaining support and expertise on their business phone systems and Internet, so they could focus on their core business.

The Solution

GTB upgraded Impression’s equipment, designed and installed our hosted PBX solution, Flex•Point™, and provided our services over GTB’s own privately managed network.  The configuration included high speed Internet and features such as, Auto Attendant, Music on Hold and Fax to Email. The new features were bundled in a customized package that also provided local and long distance calling.  The Impressions staff was personally trained on site about how to use the phone and system features to enhance their productivity.  Now, the staff can be reached individually, and the company has maintenance-free service, automatic upgrades and predictable monthly costs.  This allows them to spend their time providing their own customers with the highest quality of service.